How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 585-344-7171 or make an appointment online!

Batavia Automotive Inc. Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

"Always a great experience, friendly staff and knowledgeable. Will be going here for future repair work as well as oil changes."


-Doug P.

"Good place"


-Doug D.

"Great bunch of guys very honest and best prices in town would very much recommend them to anybody I know I wont bring my car anywhere else!!"


-Matthew K.

"Great group of guys! They replaced my head gasket for half of what I thought it would cost. Highly recommend this shop!"


-Jason W.

"I came here to have my car annually checked and let me say that the people here were amazing , very friendly knowledgeable, and great attitudes. I highly recommend everyone to go here for all of there service needs and concerns"


-Timothy P.

"Good, honest guys who stayed after hours to look at my car when I thought it was about to break down. I probably won't be back soon because my car is running as smooth as when I first got it. Thanks"


-Barry R.

"Friendly and helpful staff."


-Lawrence D.

"We took a car here to get inspected before purchasing from a dealer. The service was excellent. The inspection was thorough. Thank you!"


-Kelci Y.

"John went above and beyond and way out of his way to help my boyfriend and i! my car starter went bad and he replaced it for me within the day and was super helpful and nice! definitely recommend getting work done by this shop! the shop wasn't even open and he opened it up for us to help us get home today."


-Sky R.

"I had not gone back to this place since my family sold it to Jiffy Lube 15 years ago. The Oil Spout, Inc., a very successfully operated, one-of-a-kind, built from the ground-up family business I grew 20+ years with was run into the ground by those purchasers, and I swore after my first visit to them, I would never go back. It is now called Batavia Automotive. I decided to step in, hoping things would be different than Jiffy Lube. It was! John, the technician who worked on my vehicle, shared with me that he had the utmost respect for his boss and how well his employees are treated. I knew right away this was the place I needed to make family again. I felt right at home. I highly recommend taking your car here for services! Not only was I in and out in less than a half-hour with none of the problems I had when I pulled in, I was faced with a great staff, who very much informed me about my vehicle's problems. John is nothing less than incredibly helpful & friendly, as well as a highly-skilled technician whom I can trust. Customer for life. Might I add that this was the most inexpensive visit to a garage in my life! Thanks again John!"


-JC O.