Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 585-344-7171 or make an appointment online!

Batavia Automotive Inc. Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Car Care Aware

TESTIMONIALS

"Always a great experience, friendly staff and knowledgeable. Will be going here for future repair work as well as oil changes."


-Doug P.

"Good place"


-Doug D.

"Great bunch of guys very honest and best prices in town would very much recommend them to anybody I know I wont bring my car anywhere else!!"


-Matthew K.

"Great group of guys! They replaced my head gasket for half of what I thought it would cost. Highly recommend this shop!"


-Jason W.

"I came here to have my car annually checked and let me say that the people here were amazing , very friendly knowledgeable, and great attitudes. I highly recommend everyone to go here for all of there service needs and concerns"


-Timothy P.

"Good, honest guys who stayed after hours to look at my car when I thought it was about to break down. I probably won't be back soon because my car is running as smooth as when I first got it. Thanks"


-Barry R.

"Friendly and helpful staff."


-Lawrence D.

"We took a car here to get inspected before purchasing from a dealer. The service was excellent. The inspection was thorough. Thank you!"


-Kelci Y.

"John went above and beyond and way out of his way to help my boyfriend and i! my car starter went bad and he replaced it for me within the day and was super helpful and nice! definitely recommend getting work done by this shop! the shop wasn't even open and he opened it up for us to help us get home today."


-Sky R.

"I had not gone back to this place since my family sold it to Jiffy Lube 15 years ago. The Oil Spout, Inc., a very successfully operated, one-of-a-kind, built from the ground-up family business I grew 20+ years with was run into the ground by those purchasers, and I swore after my first visit to them, I would never go back. It is now called Batavia Automotive. I decided to step in, hoping things would be different than Jiffy Lube. It was! John, the technician who worked on my vehicle, shared with me that he had the utmost respect for his boss and how well his employees are treated. I knew right away this was the place I needed to make family again. I felt right at home. I highly recommend taking your car here for services! Not only was I in and out in less than a half-hour with none of the problems I had when I pulled in, I was faced with a great staff, who very much informed me about my vehicle's problems. John is nothing less than incredibly helpful & friendly, as well as a highly-skilled technician whom I can trust. Customer for life. Might I add that this was the most inexpensive visit to a garage in my life! Thanks again John!"


-JC O.